Lomi Bet Privacy Policy

Lomi Bet respects your privacy and is committed to the secure handling of personal data. We collect account details, verification information, payment and betting records, and technical information to provide services, protect accounts and meet applicable obligations. For privacy questions or requests, use Contact Us.

This policy covers our website, mobile version, app, account services, sports and live betting, games, Keno, bonuses, payments, support channels and user communications. It applies to players across Ethiopia, including Addis Ababa, visitors who browse without registering, and people who contact support before opening an account. “Personal data” means information that identifies you or can be linked to you. “Processing” includes collecting, using, storing, sharing and deleting that information.

Who We Are

Lomi Bet provides online betting and gaming services for eligible adults in Ethiopia, subject to applicable Ethiopian laws and regulations, operator terms, applicable licence conditions and regional restrictions. For operator identification, see About Us. Before registering, review License & Regulation and verify the current regulatory status against the competent authority’s latest information. This policy does not itself establish licensing or government approval.

Information We Collect

We collect information needed for lawful operational, security and regulatory purposes. The information required depends on your activity and the checks necessary for the service.

• Account data: name, phone number, email, date of birth, username and password-related security data.
• Verification data: identity documents, age-check results and customer due diligence information. KYC, or “Know Your Customer”, means checking who holds an account and whether they are eligible to use it.
• Transaction data: deposits, withdrawals, payment method details, payment references, balance history and bonus activity.
• Betting and gaming data: bets, odds, results, live betting activity, Keno activity and game sessions.
• Technical data: IP address, device type, browser, operating system, app version, cookies and log files.
• Communication data: support messages, complaints, emails, chat logs and call information, including recordings where used and disclosed.
• Responsible gaming data: limits, self-exclusion requests, risk indicators and account restrictions.

Some information comes directly from you; other information is generated when you use the service or supplied through payment, verification and security providers. Do not send unrelated sensitive information, passwords or one-time login codes to support. Provide documents only through an authorized service channel when requested.

How We Use Personal Data

We process Lomi Bet player information to create and manage accounts, confirm identity and age eligibility, enable secure login, process deposits and withdrawals, and settle bets, winnings and bonuses. For example, account-holder information and transaction records may be checked together before a withdrawal is approved.

We also use relevant records to detect multiple accounts, fraud, payment or bonus abuse and suspicious betting patterns; investigate complaints; improve the website, app, games and support; and send important service notices. Responsible gaming information helps apply limits and restrictions.

Processing may also be necessary for applicable legal, tax, accounting, anti-money laundering (AML), licensing and regulatory duties. Marketing communications are sent only where permitted, with available opt-out options. Opting out of marketing does not stop essential account, payment or security notices.

Lawful Reasons for Processing

Depending on the activity and applicable law, processing may be necessary to provide requested services, comply with legal obligations, protect users and the platform, prevent fraud or resolve disputes. Where consent is required, we seek it for the relevant purpose. You may withdraw that consent, subject to applicable rules; withdrawal does not invalidate earlier lawful processing.

You can ask which lawful reason applies to a particular use of your information. The applicable basis must be assessed against Ethiopian legal requirements; this policy does not assume that consent is the basis for every account or verification check.

Cookies and Tracking

Cookies are small files stored on your device. Cookies and similar technologies may keep you logged in, protect sessions, remember preferences, analyse traffic, improve performance and support marketing measurement where allowed. Where required, non-essential tracking depends on your consent. Browser settings can restrict cookies, but blocking essential cookies may affect login or account functions. See our Cookie Policy for further information.

Data Sharing

Lomi Bet does not sell personal data as a product. We may share necessary information with third-party service providers—organisations that perform specific tasks for us—such as payment processors, identity verification providers, hosting and cloud providers, analytics and security services, and customer support tools.

Information may also be shared with professional advisers or with regulators, law enforcement and courts when legally required. Provider access should be limited to the stated purpose and subject to appropriate confidentiality, security and data-handling requirements. A payment provider may also process information under its own privacy notice.

International Transfers

Some providers may store or process information outside Ethiopia. Where this happens, transfers must follow applicable legal requirements and use suitable safeguards for the information concerned. You can contact us to ask about relevant transfers and safeguards. No particular destination country is assumed in this policy.

Data Storage and Retention

We retain information only for as long as necessary for account operation, legal obligations, financial records, dispute resolution, fraud prevention, responsible gaming and regulatory requirements. Retention depends on the type of record and its purpose, rather than one period for all betting account data.

Closing an account does not always require immediate deletion. Payment records, unresolved complaints or self-exclusion information may need to remain available. When information is no longer needed, it should be securely deleted or anonymised, with retained backups managed under appropriate retention controls.

Security Measures

We use reasonable technical and organisational measures to protect personal data. Appropriate safeguards include encryption, access controls, secure login systems, monitoring, backups, fraud detection, staff confidentiality and internal handling procedures. No internet service or transmission method is completely secure.

To support Lomi Bet account security, use a unique password and access Lomi Bet login through a verified official domain. Check the full address: a padlock alone does not prove a site is genuine. Avoid app or APK downloads from unsolicited messages or unofficial sources. Report unfamiliar logins or transactions through official support.

Your Privacy Rights

Depending on applicable data protection law, you may request access to your data, correction, deletion, restriction, objection to certain processing, or information about how it is handled. Requests may be limited where records are required for legal, financial, security or regulatory reasons. We may need proportionate identity verification before releasing information or changing records.

1. Step 1: Use Contact Us and identify your request as a privacy enquiry.
2. Step 2: Describe the information or account issue involved without including passwords or unnecessary documents.
3. Step 3: Complete any necessary verification through the official channel and retain your correspondence reference.

We will explain relevant limitations and respond in line with applicable requirements. You may also seek information about available complaint procedures or contact the competent authority where applicable.

Age Restrictions and Children’s Data

Lomi Bet services are intended only for eligible adults. We must not knowingly collect personal data from underage users. If you, a parent or a guardian believe an underage person has submitted information, contact support so the account and data can be reviewed and appropriate action taken. See the Age Restriction Policy.

Responsible Gaming and Account Restrictions

We may process account activity, deposit limits, self-exclusion requests and risk indicators to support responsible betting measures and enforce restrictions. Relevant records may need to remain after account closure to prevent restricted access from being restored. See Responsible Gaming.

Terms, Bonuses and Payments

This policy works alongside our Terms and Conditions, bonus rules, payment checks and anti-fraud controls. Before registering or paying, compare the disclosed verification requirements, transaction limits, fees, processing times and withdrawal procedure for the available options. Mobile and app access do not remove identity checks. Read bonus conditions before claiming an offer, and keep payment references rather than sending full financial credentials to support.

Updates to This Policy

We may update this Lomi Bet Privacy Policy when services, laws, security practices or processing activities change. Where required, material changes will be communicated through appropriate service channels and fresh consent requested. Review this page periodically and contact us if a change or any use of your personal data is unclear.